Warranty Replacing your product under warranty Thanks for submitting your request A customer service representative will reach out to you soon for any follow-on steps. Before requesting a replacement, you may read through. If your questions are not answered, please for personal assistance and troubleshooting. If you still need to replace your product, please follow these steps: • Have your purchase receipt or order confirmation handy • Fill in the form below as complete as possible for the quickest processing • Customer Service Specialist will contact you for the next steps Note: the Warranty Card provided with your JBL product contains the full terms and conditions of your warranty. Unless a different warranty period is stated in the Warranty Card provided with your JBL product, JBL warrants for a period of 1 year (5 years for any non-powered speakers) from the date of retail purchase by the original end-use purchaser, that this product, when delivered to you in new condition, in original packaging, from a JBL authorized reseller and used in normal conditions, is free from any defects in manufacturing, materials and workmanship.